Every BuildCrate email, support, billing, refunds, privacy, security disclosure, partnerships, lands in the same inbox and is read by the founder. No bots, no tiered helpdesk.
General support
team@buildcrate.co
Billing & refunds
team@buildcrate.co
Security report
team@buildcrate.co
Press / partnerships
team@buildcrate.co
Response times
- Support & billing: usually within 24 hours, Mon,Fri AEST.
- Refund requests: processed within 3 business days.
- Security disclosures: acknowledged within 48 hours.
Responsible disclosure
Found a vulnerability? Email team@buildcrate.co with reproduction steps. Please do not publicly disclose before we've had a reasonable chance to fix it. We'll credit you if you'd like.